Frequently Asked Questions
Everything you need to know about shopping at Tool Mart.
How long does shipping take for heavy equipment?
Standard shipping typically takes 3-5 business days. For oversized machinery or heavy equipment, delivery may take 7-10 business days via specialized freight carriers.
What is your return policy on used tools?
We offer a 30-day money-back guarantee on all tools. However, items must be returned in their original packaging. Lightly used tools are eligible for store credit, while defective items receive a full refund.
Do your power tools come with a warranty?
Yes, all power tools sold at Tool Mart include a minimum 1-year manufacturer warranty. We also offer extended protection plans for purchase at checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for bulk orders and licensed contractors. Please contact our Pro Services team via the contact page to set up a trade account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for high-value equipment purchases.